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  2. Technical Issue

Technical Issue

This section will allow you to quickly troubleshoot any issues you're having with Device Tracker Plus. Can't get a location? Tracking the wrong device? Don't worry this section will explain how to resolve these issues which are often easily overcome! If you can't find the information you need, don't worry you can still contact our dedicated support staff 24/7 via our website, email, Facebook, or over the phone. Thanks for visiting Device Tracker Plus Support Team

Access Issue

  • I have forgotten my password!
  • I reset my password but still can't log in
  • My email is not recognised

Set-up Issue

  • Added a wrong device?
  • App permissions were not accepted
  • My email address is already taken
  • Where can I locate my unique group code to share with my family members?

Tracking Issue

  • It keeps asking me to pay
  • My tracking has stopped
  • The location history is incomplete
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