Here at Device Tracker Plus, we like to provide our customers with useful information whenever we can, to ensure you know exactly what our service is, when you're being charged, how much you’re being charged and other useful tips to help you along the way.
To help us do this, as well as the personalized responses sent to you by our dedicated support team, we provide automated messages to ensure you get the information you need from us as soon as possible.
This article will explain the automated messages we send to assist you when contacting Device Tracker Plus.
1. Subject: Welcome to Device Tracker Plus!
We send this email to you as soon as you've created your account, to let you know that the account has been created successfully. Make sure you don't stop here though, now you've created your account you need to continue to add devices to be tracked.
2. Subject: Device Tracker Plus - Getting Started
This email is sent to you as a receipt of your purchase. It will show the package you have selected and the amount that you will be charged per month. It also contains a copy of our FAQ's, which will be useful when setting up your account and throughout the time you use Device Tracker.
We advise that you keep a copy of the above two messages in your email archive for your own reference, as they will be a reminder of your account and the monthly fee you are being charged.
If you received either of these messages and you did not create a Device Tracker Plus account contact us here. It may be that a user miss-typed their email address and yours has been used in error. If you think that it is something more serious, please detail this in your message and our customer support team will respond within 12 hours and assist you quickly and efficiently.
3. Request received
We'll send you this message as soon as you've submitted a question to us. This is just to let you know that your message has got through to us and a member of our team is working on a solution for you. Most often we'll respond within a few hours, please be advised that it can take up to 12 hours as we want to give you relevant and considered information, we may take slightly longer at busy periods.
If we have approved a refund for you, you will receive a confirmation from us as well as a refund receipt directly from our payment provider Stripe, outlining exactly how much you are due to be refunded.