Payment rejected by card issuer

If your payment has been rejected by your card issuer, this can be for two main reasons. 

1 - Card doesn't support this type of transaction

To prevent fraud, some card providers block payments to subscription services to avoid customers being repeatedly charged if they're unaware of the purchase. Whilst this is useful when things do go wrong, it can cause issues when you are wanting to subscribe for a service such as Device Tracker Plus. If you call your bank, they should be able to adjust your account settings and allow the purchase for you. Bare in mind that if your bank have blocked the purchase, you will not currently have an active account with us but if you need help setting up after you've contacted them just drop us a message or call us, we'd be happy to help you get started.

2 - Insufficient funds

If your Device Tracker Plus account was set up just before payday or at the same time as other bills have come out, your payment could have failed due to insufficient funds. If this is the case you won't have an active account with us. Don't worry though, you can always set up another time when it suits you and if you need assistance, our team are just a click away.