Having issues with login? This problem is usually caused by one of three options. Don't worry, it's easy to fix!
1 - Copy and paste
If we've sent you out a new password do not copy and paste it when you are trying to log in, type it in manually. It might be tempting to copy and paste as the new password will be a selection of random letters and numbers but doing this can cause the password to register incorrectly in our system and you'll be denied access.
2 - Multiple re-sets
If you've clicked re-set password several times we'll send out several new passwords to you. If you then try to log in you might be denied access as our system is still generating new passwords so the one you try to log in with might not match the one that our system has registered as correct.
3 - Page not refreshed
After you click password reset, refresh your browser. This will ensure the new password is recognized when you try to log in.