Having issues with login?
This problem is usually caused by one of the following three reasons.
Copy and paste:
If we've sent you out a new password do not copy and paste it when you are trying to log in. The new password will be a selection of random letters and numbers and copying and pasting can cause the password to register incorrectly, which will result in you being denied access to your account.
Multiple password re-sets:
If you've clicked re-set password several times, we'll send out several new passwords to you. If you try to log in you might be denied access if our system is still generating new passwords, and the one you try to log in with might not match the one that our system has registered as correct.
Page not refreshed:
Refresh your browser after you click password reset. This will ensure the new password is recognized when you try to log in.