If you have paid by card and think you've already cancelled but are still being charged, don’t worry, we can help.
To see if the subscription is closed, we will need:
- The email address you used to register with.
- The last 4 digits of the card you used to pay with.
- The date and amount of the last payment
(Note this information does not compromise your account security in any way)
So, what happens next?
If the subscription isn’t cancelled, we will immediately close if for you. We will search our email and call log archives for your original cancellation message. If we locate a message or call from you, we will refund any payments taken in error after the date of your original contact.
NOTE: Our email and call archives are verified by our third-party providers which allows us to locate contact from customers quickly. Utilising third partners is important to us as they keep an accurate and impartial record to help us easily track down any contact that we've had from customers whether it's through our website contact form, email, Facebook, Twitter, or call. This way, if an error has been made and we have missed a message from you requesting to cancel, we can guarantee it will be recorded in our system.
If for some reason we can't locate your message in our archives, we may ask you to help us out. Please click here to see the information we will need.
If you have paid by mobile payment and are requesting a refund, please send us the email address you used to subscribe and your mobile number to - firstname.lastname@example.org